Have a question but can't find the answer?
Call our customer service department on 01236 727792 and our trained advisors will be happy to assist you.
Please could you tell me your returns policy.
Click here to view the
Returns section.
Can I specify a delivery time?
Our
low cost courier service can only commit to delivery between 9am to
6pm, Monday to Friday. However, if a parcel is delivered to your
address while you're not there, they will leave a card with contact
details. The Courier then sends the parcel out from the depot on a day
requested by the customer to ensure that they are available to sign for
the goods.
Estimated Time of Arrival - ETA?
We use a next day carrier and usually deliver all orders within 48 hours, if any item is out of stock we will notify you and ask you if you would like to wait for this item.
How secure are my credit card details when ordering online?
Suresafe is committed to providing you with a secure
online shopping experience. We are always striving to keep up to date
with the latest technology and security protocols. You will see a
padlock symbol at the bottom of your browser window when the browser is
in secure mode and your address bar will change from http to https (this is how you know you are on a secure page). You can check our site is verified with Paypal by clicking the Paypal logo and logging into Paypal.
I have seen a product in your catalogue but not on your web site. What is the situation with this product?
The
product may be temporarily out of stock or not currently listed for
some other reason - we may be awaiting the arrival of the product from
our supplier for example. You could try using our search option, which
is available on every page of the site. This will search, for the
specific product you require. If in difficulty, please do not hesitate
to contact Customer Services on 01236 727792. We're here to help.
What should I do if there is a problem with my order?
In the unlikely event of problems, please contact Customer Services on 01236 727792.
What if the footwear I ordered doesn't fit me?
Shoe sizing needs to be carefully considered to save you having to make a Return to us. Click here to view the
Returns
section. We do not supply ½ sizes so please consider this carefully and
always go up a size. If in any doubt, please contact Customer Services
on 01236 727792.
What is the procedure if I need to return an item?
Click here to view the
Returns section or please contact Customer Services on 01236 727792.
What payment methods do you have?
We accept Paypal, Google Checkout, Switch, Delta, Visa, Solo and Mastercard, cheque or even cash (you'll need to visit our shop to pay cash).
What happens if I order a Christmas present and need to return it?
Allowances are made over the holiday period for returns, this will be extended to the second week in January.
