8 QUESTIONS TO ASK WHEN CHOOSING A BRANDED WORKWEAR SUPPLIER
The proper procurement of mens and womens workwear is of great importance when considering brand identity, no matter the size or scope of the business or organisation.
Quality, well designed, bespoke staff uniforms for the construction industry, retailers, organisations and both public and private sectors ensures individual staff are recognisable to customers. This encourages trust in the brand and increases employee pride and unity.
A corporate clothing range is also likely to be the largest bespoke clothing collection that anyone will be involved in purchasing. With the responsibility of ensuring garment procurement at the right price, quality and delivery schedule, it is an absolute necessity that the corporate or organisational wear programme is managed by the right workwear, PPE and safety footwear supplier.
So, how do you choose the correct workwear supplier?
Choose the correct company for your workwear, PPE and safety footwear requirements and you will have peace of mind that your procurement process is robust, within brand guidelines, quality standards and within budget.
Suresafe Protection Ltd has a proven track record spanning decades in the supply of quality workwear, PPE and safety footwear as well as providing a bespoke in-house design and branding service. Suresafe supply several thousand businesses and organisations. Customers include everyone from the self employed to large PLC’s & UK national retail chains and organisations throughout Scotland, UK and Ireland.
We have put together what we consider to be eight important questions that should be taken into consideration when choosing a branded workwear supplier.
- What experience does the supplier have within the industry, what is their background?
- Have they been in the industry long?
- Do they have a proven track record?
- Can they provide success stories?
- Do they have any accreditations?
- Are they part of any recognised supply chain partners?
- Can they offer help and technical advice when choosing your branded corporate uniforms?
- Yes, should always be the answer here.
- Suppliers need to know, dependant on what industry you work in, which garments will be best for you.
- It is not about supplying the best of the best or the cheapest on offer! It is about supplying a uniform that is of lasting quality, fit for purpose and at an affordable price. As they say “buy cheap, buy often.”
- Supplier sourcing network, what policies and procedures are in place to ensure the reliable sourcing and quality of your garments?
- Does the supplier have an ethics policy?
- Are there environmental and sustainability policies in place?
- Do they have a quality management system (QMS) in place?
- Do you brand the garments in-house or externally?
- Lead times depend on asking this question.
- Will your supplier be sending your garments to an external source for branding? This will add to the time you have to wait until you receive your orders. It also adds an unnecessary middle man, should anything happen neither you nor you supplier have any control over it.
- In-house branding means a faster speed of service ensuring you receive all orders quicker and more efficiently.
- It also means any issues that may arise can be dealt with at the time rather than having to wait days.
- Do you have any shipping restrictions?
- How does your potential supplier plan on shipping orders to you?
- Do they offer a courier service (multi-site, multi-drop)?
- Are they strictly B2B (business to business) or do they offer a residential delivery option. Will you be bound by a geographical scheduled delivery?
- Finally, do they offer any delivery incentives if you spend over a certain amount.
- How much is it going to cost?
- Cost is one of those controversial subjects that no one wants to talk about.
- Branded workwear is a vast expanse of value deals, buy this and we will do that, free this if you buy that, such and such percent off if you buy x. While on the surface these deals seem good value for what you get, ultimately is the quality of the goods supplied fit for purpose required?
- How often are you going to need to replace these “value deal” uniforms because they were sold on a cost basis and not on an industry standard for your business type?
- Does the supplier have a high customer service level and what methods of communication do they have to ensure they keep this level?
- Telephone; fax, email or online chat, all tried and tested methods of communication to ensure customers can stay in contact with the supplier should the need arise. This could be the need for technical assistance, ordering, update information or complaints: the latter being the most important.
- Ensuring a valid complaints procedure is in place and that all complaints are dealt with in a timely professional manor is imperative. The customer is essentially the heart of any business.
- A first class customer service team is extremely important to prove that the supplier is competent, customer focused, driven and determined to ensure the best for you and your organisation.
- Does the supplier offer key account management and what services do they offer to customers large enough to qualify for this service?
- Dedicated key account manager.
- Direct contact via telephone/email.
- Volume discounts or incentives.
- Bespoke online ordering portal.
- Multi-Site/Multi-Drop deliveries.
Suresafe Protection Ltd, one of the UK’s leading suppliers of workwear, PPE and safety footwear. Our customers include everyone from the self-employed to large PLC’s & UK national retail chains. We have an implicit set of core values we strive to adhere to at all times:
“Providing a high quality service to our customers is of paramount importance to Suresafe. We believe in reliability and strong customer relationships. We strive to be an asset to all of our customers both large and small. Suresafe can provide technical expertise and advice on all of our products, ensuring that we provide you with task and industry specific fit for purpose products”
Check out our UK online store at www.suresafe.co.uk
Our Cumbernauld, Glasgow shop opening times are Monday to Friday, 8am-5pm.
Please call or email to check stocked items before travelling to the shop.
Managing Director of Suresafe Protection Ltd